Associated services
Our added-value services
Success in our industry hinges not only on delivering exceptional core services but also on the ability to anticipate and fulfil the diverse needs of our clients.
By offering a comprehensive suite of added value services, we not only meet expectations but exceed them, fostering lasting partnerships built on trust, innovation, and mutual success.
Our service philosophy
We value our clients and aim to offer them the best service, quality and reliability possible enabling them to focus on their main priorities, from operations to passengers.
We provide innovative and reliable products, developed in line with the latest market standards and customer requirements and certifications. Our comprehensive understanding of the market has allowed us to become a reliable partner to numerous airlines around the world.
As well as providing high quality products, we are also committed to delivering a high level of service to our customers. This includes transparent communication and advice, product customisation and on-time delivery.
Our key services
Customer service
Our team of experts are here to look after the needs of your business from your first request all the way to delivery. They are able to advise on design, ensure the product is manufactured to your required specification, confirm lead-times and generate invoices. We also ensure that you have one consistent contact throughout the process.
Design
We strive to ensure that the design of our products meets the requirements of our customers. The tailoring of the design according to client specifications is therefore an important part of our work. We are happy to develop specific design to ensure your final product is fit for purpose.
We have years of knowledge in the manufacturing of market specific products which are manufactured in our production facility in Sarstedt, Germany. We can also draw upon the expertise of the Grenadier Holdings’ group, the largest printing group in Europe.
Logistics
Our logistics services encompass all areas for the convenient handling of your order. We carefully plan all logistical elements to your individual specifications to ensure that you receive your product within the agreed timeline, wherever you are in the world. This includes commissioning, tailoring, intermediate storage, packaging and recorded dispatch.
Web-warehouse
Our clients benefit from our TagLOG online warehouse which allows them to access important information relating to their pending order and place call-off orders.
